What to Do During an Outage
- During business hours â Call (360) 385- 5800 to report a power outage. If no one has answered, we are likely processing many calls and/or turning the phones over so that all customer service representatives can field incoming calls. If you cannot get through initially, please wait about 5 minutes and try again.
- After business hours â Call (360) 385- 5800 to report a power outage (Press 2) and your call will be forwarded to on-call personnel. If the line is busy or mailbox is full and you cannot leave a message, we are likely experiencing high phone traffic and we are on our way to going live with the phones with personnel. If you cannot leave a message, please call back in several minutes. Odds are good we are in the process of setting up for increased phone traffic.
- Be persistent if you cannot get through. Your information could be critical in helping us identify where to deploy crews and fix the problem. If power is not restored within 2 hours, consider calling us back to inquire when to expect it to return.
- During a major outage Jefferson PUD will have a short outgoing message describing the outage and where it is. Generally, we will not provide information regarding when power will be restored during a major storm event. Check the homepage of this website or Facebook and Nextdoor for updates.
- Listen to local radio stations such as KPTZ (91.9 FM) and KSQM (91.5 FM) for emergency management status updates.
- Turn off lights and appliances, including your furnace, and unplug sensitive electronic devices, like computers to avoid a circuit overload when power is restored. Leave one light switch on so youâll know when service returns.
- Keep freezer and refrigerator doors closed; open them only when necessary. Food will usually stay frozen for 36-48 hours in a fully loaded freezer if you keep the door closed. A half-full freezer will generally keep food frozen for 24 hours.
- If driving and traffic signals are out, treat the intersection as a four-way stop.
- Do not use gasoline-powered machinery indoors, such as generators in any enclose space; toxic fumes kill! Operate generators outdoors. Plug appliances directly into the generator using heavy duty, properly grounded extension cords that arenât worn or frayed.
- Do not use charcoal grills indoors. Dangerous carbon monoxide generated from them and other fuel-burning devices can and do kill people every year.
- Do not use a gas range or oven for room heating. A fuel-burning heater, such as a kerosene heater, requires plenty of ventilation to prevent buildup of harmful fumes. Place heaters on a hard, stable surface away from flammable materials. Never leave children or pets alone when using a portable heater.
Prepare yourself and stay safe!
You can view historical information on PUD electric outages by month, year, day or substation. Information is available on number of outages, numbers of customers affected, cause of outages, and durations of outages.