Shutoffs for non-payment, when they occur, only come at the end of a lengthy process, with many notifications and chances to avoid shutoff along the way. The soonest a shutoff can occur is 56 days after the original bill for service is generated. If you are struggling to pay your bill, don’t wait to let us know. Call Customer Service as soon as you can at (360) 385-5800, Monday through Friday, 9am-4:30pm.
SHUTOFF TIMELINE:
Day 1: Bill Generated. Day 21: Bill is Due. Day 24: Late Fee.
Payment for all bills must be received within 21 days of generation. This is the “payment due date,” and it is printed on the bill. If the payment is not received within 3 business days of the printed due date, the customer is charged a $5 late fee on the next bill, which is generated approximately 30 days after the last bill.
Day 30: Second Bill Generated. Day 35: 1st Termination Notice.
If payment has not been received in the 14 days after the original due date (35 days after generation of the first bill), the customer will receive a termination notice.
Day 49: Final Notice. Day 56: Potential Shutoff
If payment has not been received 49 days after the first statement was generated, the customer will then receive an automated call notifying them of the potential shutoff. If there is no phone number associated with the account, a door hanger will be left on the premises. If no payment is received by day 56, the customer will be shutoff. Shutoffs will not occur for accounts that owe less than $75. If the date of a shutoff falls on a Friday, Saturday, Sunday, or Holiday, the PUD will postpone the disconnect to the following business day. Shutoffs may also be postponed for weather.
The PUD does everything it can to help customers avoid losing their utility services. We are here to help.
If you are experiencing financial difficulty, contact us as soon as you can. Customer Service does everything it can to work with customers to avoid shutoff. We offer low-income support, payment plans, online payment, and the Rainy Day funding program via our partnerships with OlyCAP and the Society of St.Vincent De Paul which support our most at-risk customers.