For home internet service, the PUD offers packages from 150Mbps to 3-Gigs. There is no contract or data caps for PUD fiber service, so let us know if you wish to change your monthly package! If you. have not already, please make sure to review our monthly service offerings. 

Monthly internet service is available from the PUD directly, or through one of our Qualified Internet Service Providers.

The PUD also offers great add-on features to cover your internet needs! Need to extend your Wi-Fi signal? Add a professionally-installed  mesh extender! What more control over your home network? Upgrade our JPUD Connect app for great malware protection and network controls!

The PUD will supply in-home equipment with a monthly fiber service package.

Service provided by a qualified ISP through the PUD’s open access network may require additional equipment from the provider.

For PUD service, an interior power outlet must be located within 6 feet where fiber enters the home. The small fiber box (located on the inside of there home) will be sealed and labeled with a sticker to help prevent damage to the fiber.

In-home equipment depends upon the service package you select. All internet connects receive a PUD-supplied fiber modem. The modem is supplied as part of grant funding and is included even if you choose to receive your internet from a Qualified ISP. PUD internet packages receive a table top Wi-Fi 6 router sized according to the service package.

Use a “straight-through” network cable (TP-cable) with a RJ-45 connector to directly  connect a device like your home computer to your router via the data socket on the back. If you are uncertain which cable you have, please contact our broadband team at: broadband@jeffpud.org

PUD fiber often follows the existing utility pathway to the home. This can be overhead or underground.

OVERHEAD: For overhead construction, a PUD fiber tech will run the line from the roadway to the home, with the fiber connecting to the home often near the electrical meter location. Fiber is placed inside conduit for added protection. Once at the appropriate height, the fiber will be inserted into a Network Interface Device (NID), which is a small gray communication box with the PUD’s logo and contact number on the face.

UNDERGROUND: For underground construction, a PUD contractor will follow locate marks painted within the work area.

Contractors will direct-bury the fiber line to the home. This often involves use of a vibratory plow and, as they arrive at the home, hand-digging.

Once at the home, a loop of fiber will be left aboveground. In the coming days a separate splicing contractor will arrive to connect the fiber loop to a NID. Fiber will be placed inside conduit and connected to the NID which is mounted to the side of the home.

Please note: Contract crews do their best to minimize impact to vegetation and driveway conditions. Unfortunately, damage can occur due to the nature of using a vibrating plow or hand-digging near the home. Please let our crews know if any unseen obstacles (updated water lines, extension of power, septic lines, etc.) intersect with locate markings on the property. Crews are equipped to conduct immediate repairs, if needed. If you have questions/concerns regarding fiber routing, please contact our broadband team at: broadband@jeffpud.org or (360) 379-5823

Power outages, whether from widespread outages or on the homefront can cause issues with your internet connection. If your internet is down, ensure your breaker at the circuit panel has not tripped. Also, check to see if the outlet your equipment is connected to features a GFCI, which may need to be reset.

The wall box (also known as a face plate) on the interior of your home is your dedicated fiber connection. If the port is disconnected from the wall, please call our customer service at (360) 385-5800. It may seem a “simple” fix to reconnect this port, however, the fiber inside is extremely delicate and doing so could damage or disruption your internet service further.

If your powered devices (standard 120V wall plug) become disconnected, simply plug these back in and allow the unit to restart.

Please contact our customer service team at (360) 385-5800 if you are experiencing problems with your service plan, wish to upgrade your service package, or want to add on features like a Mesh Wi-Fi extender.

Please be ready to provide as much information as possible to our broadband team so we can help resolve issues quicker. Common questions can be:

• Is your fiber connected directly into the wall box?
• Are you using a mesh router in your home?
• Do you have any direct connections to the ethernet port?

This can depend.

If your home has a back-up generator that can supply power to your network equipment and  the power outage does not extend to an immediate fiber network hub, you should have an internet connection. Please note, JPUD does have battery and backup generation at our network hubs, however this cannot guarantee specific service during a widespread outage event.

If you discover damage to in-home our external fiber equipment, please contact our customer service at: (360) 385-5800, or via email at broadband@jeffpud.org.

Please DO NOT attempt to disconnect your fiber port inside the home as this could cause damage to your fiber connection. Please call our team for next steps.